[{"_1":2,"_101":-5,"_102":-5},"loaderData",{"_3":4,"_19":20,"_53":54,"_98":99},"root",{"_5":6},"datadog",{"_7":8,"_9":10,"_11":12,"_13":14,"_15":16,"_17":18},"applicationId","6d97ed13-a4be-42c5-8535-b3e0e4ee06f5","clientToken","pubd501689bae075770f1aabaddd9759d39","service","betterteam-sites","env","production","version","7d11bb5d3368ce480633b0ced4e15b847af1e0aa","sessionReplaySampleRate",2,"routes/CareersLayout",{"_21":22,"_23":24,"_25":-5,"_26":-5,"_27":28,"_29":-5,"_30":31,"_32":33,"_34":-5,"_35":-5,"_36":37,"_38":-5,"_39":40,"_41":42,"_43":44,"_45":44,"_46":47,"_48":-5,"_49":50},"website","http://fhr-solutions.com/","validTo",["D",1776693033000],"trialUntil","manualTrialExpiration","verifiedAt",["D",1624918516126],"trustLevel","companyId","252850","companyName","Focused HR Solutions","companyDescription","fontStyle","isManagerLoggedIn",false,"logoUrl","backgroundColor","#ffffff","borderColor","#d1d5db","buttonColor","#2563eb","linkColor","textColor","#404040","onlyShowLogo","pageSections",[51,52],"About","Jobs","careers-job-layout",{"_55":56,"_32":33},"job",{"_57":58,"_59":60,"_61":62,"_63":64,"_65":66,"_67":68,"_69":70,"_71":37,"_72":73,"_74":-5,"_75":-5,"_76":77,"_90":91},"uuid","f7c4b715-b66c-4844-95c8-fe9182d0542d","title","1-20- 743644 - Technical Support Analyst","encodedSlug","m-8-5-743644-technical-support-analyst-richmond-va-%28100-on-site%29","slug","m-8-5-743644-technical-support-analyst-richmond-va-(100-on-site)","type","Fulltime","description","

Position will be worked 100% on-site in Richmond, VA. Candidate must be able to attend in-person interview.

Our direct client has an opening for a Technical Support Analyst position # 743644. This position is for 9 - 12+ months, with option of extension, and will be worked 100% on-site in Richmond, VA.

If you are interested, please submit the following:

YOUR CURRENT RESUME.
YOUR HOURLY RATE.

Below is the job description – Resumes due ASAP –

Description:

Our client is seeking a local candidate for an on-site technical support position. The ideal candidate will have experience supporting Windows desktop users in an enterprise environment.

DUTIES AND RESPONSIBILITIES:

Manages and monitors customer IT issues using helpdesk tools – KSE, Ivanti, and SharePoint. Support over the phone, in person, and using remote control;
Acts as a liaison between VDOT and VITA/SAIC to ensure the delivery of high-performance IT support services;
Works directly with customers to assist in managing and fixing software and application issues on desktops, laptops, tablets, and printers;
Provides management with recommendations for systems and process improvements;
Troubleshoots software and hardware problems and enhances the level of direct services to field staff;
Installs, maintains, and assists in testing and upgrading of new and existing hardware and software;
Provides advanced problem management, troubleshooting, root cause analysis and escalations to resolve customer problems;
Creates job aids for internal VDOT staff to enhance the use of infrastructure such as SharePoint, OneDrive, and Office products.

REQUIRED EXPERIENCE & SKILLS:

Strong customer service skills with a Customer First attitude;
Extensive skills and experience in desktop products including but not limited to Windows 11, SharePoint Online, OneDrive, Teams, and MS O365;
Ability to utilize troubleshooting tools and skills in managing and administering desktops, laptops, and tablets;
Excellent research and investigative skills;
Extensive knowledge and experience in Active Directory, GPOs, remote support tools, basic networking;
Experience in working with help request tracking and reporting tools;
Knowledge of IT concepts and trends and new technologies;
Ability to troubleshoot hardware and software issues, and communicate solutions to customers both in the Central Office and in the field;
Ability to communicate effectively orally and in writing with individuals and groups;
Basic understanding and knowledge of software packaging and deployment (preferably using Ivanti End Point Manager, previously LANDESK Management Suite).

Required/Desired Skills:

Customer service professional with a great attitude. - Required - 3 Years;
Experience supporting a Windows based enterprise including Windows 11, Office 365, Teams, OneDrive, etc. - Required - 3 Years;
Hands on experience in a variety of ticketing/tracking tools related to IT Support. - Required - 3 Years;
Ability to perform root cause analysis and create documentation related to the cause and remedy. - Required - 3 Years;
Experience assisting end users with a variety of technical issues including peripherals, mobile devices, printers, etc. - Desired - 3 Years.

By replying to this job advertisement, I agree I want to receive additional job advertisements from Focused HR Solutions, including email, phone and mail to the contact information I am submitting. I consent to Focused HR Solutions, its affiliates, third parties and partners processing my personal data for these purposes and as described in the Privacy Policy. I understand that I can withdraw my consent at anytime.

","datePosted","2024-08-05T22:43:28.772413Z","isRemote","isApproved",true,"sourcedPostingId","requisitionId","location",{"_78":79,"_80":81,"_82":83,"_84":85,"_86":87,"_88":89},"city","Richmond","state","Virginia","country","US","streetAddress","1401 E Broad St","postcode","23219","rawLocation","1401 E Broad St, Richmond, VA 23219, USA","salary",{"_92":93,"_94":95,"_96":-5,"_97":-5},"currency","USD","payPeriod","Annually","minValue","maxValue","routes/CareersJobApplyStandardPage",{"_100":-5},"errorMessage","actionData","errors"]

Apply for 1-20- 743644 - Technical Support Analyst at Focused HR Solutions