Temporary position only. Must be local. Must be able to work from home on Fridays. Must be able to interview in person. Must be able to take CJIS certification training/exam.
Our direct client has an opening for a Help Desk Support 62595
This position is up to 5 months with the option of extension, and the client is in Golden, CO.
Qualifications:
- Provides support to end users on a variety of issues.
- Identifies, researches, and resolves technical problems.
- Responds to telephone calls, email, and personnel requests for technical support.
- Documents, tracks, and monitors the problem to ensure a timely resolution.
- May require an associate degree in a related area and at least 1 year or equivalent experience in the field or in a related area.
- Has knowledge of commonly used concepts, practices, and procedures within a particular field.
- Relies on instructions and pre-established guidelines to perform the functions of the job.
- Primary job functions do not typically require exercising independent judgment.
- Answer call center phones in a friendly, helpful, and professional manner.
- Open a ticket for support and provide that support once trained.
- Create new network user accounts per procedure.
- Disable network accounts per procedure.
- Update Microsoft exchange information per procedure based on information supplied. Work tickets assigned in the queue and assist with assigning tickets to others in the team.
- Must be very customer service oriented, enjoy working with users to solve their issues over the phone primarily and in person when assigned.
- Adept at asking questions to better support the user with processes and procedures.
- Must be a team player.
Estimated Duration 05/10/2024 - 10/31/2024Schedule
7:30 AM 4:00 PM
3500 Illinois Street Suite 2500 Golden, Colorado 80401-0000
Additional Information:
- Must be able to work from home on Fridays.
- Must be able to interview in person.
- Must be able to take CJIS certification training/exam.
- Networking TCP/IP Novice (1-3 Years) No
- Operating Systems Windows 9x/2000/XP/NT/Vista/7 No
- Service Desk Ticket System Prefer Service Now experience. Others will be considered if listed. Novice (1-3 Years) Yes
- Adobe Acrobat Novice (1-3 Years) No
- Communication skills both verbal and written Proficient (4-6 Years) Yes
- Learning ability Proficient (4-6 Years) Yes
- Team work Proficient (4-6 Years) Yes
- Active Directory Novice (1-3 Years) Yes
- Microsoft Office Novice (1-3 Years) Yes