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Candidates will be required to work 100% on-site in Richmond, VA.

Our direct client has an opening for a Technical Support Analyst position. This position is for 12+ months, with the option of extension, and will be worked 100% on-site in Richmond, VA.

If you are interested, please submit the following:

YOUR CURRENT RESUME
YOUR HOURLY RATE

Below is the job description – Resumes due ASAP

Description:

Candidate should have at least four years of hands-on experience handling support of a large, diverse, and non-technical team. They will act as Tier 2 and 3 support to internal clients on a day to day basis and as a backup to Client services, handling technical support for public-facing clients during Elections and other high-volume periods. Position includes acting as SME for relevant systems, prioritizing accurate and detailed system documentation for all assigned systems. Once familiar with the client framework, the candidate will provide proposals for system changes and new systems to increase the client's efficiency and security. This is an Agile environment. Experience with Agile, Microsoft 365, Jira, and Confluence, preferred.

Required/Desired Skills:

Provide 1st level support to proprietary Voter Registration System and other systems - Required - 4 Years
Maintain technical knowledge base, including updating and creating knowledge base articles - Required - 4 Years
Provide deskside support to staff, including hardware and software installation/troubleshooting - Required - 4 Years
Administer access to systems - Required - 4 Years
Manage ticket queues, and follow up on open tickets - Required - 4 Years
Answer System Support hotline to provide technical support and direction - Required - 4 Years
Perform other support-related tasks as assigned - Required - 4 Years
Ability to relay technical information to non-technical users - Required - 4 Years
Possess exceptional customer service skills - Required - 4 Years
Maintain Agency assets via ELECTs asset management system - Not-Required - 4 Years
Assist with special projects as needed - Required - 4 Years
Working experience as a business systems analyst for small to medium projects (1+ years) is a plus. - Highly desired - 1 Years
Able to accurately define and capture project requirements, user stories and acceptance criteria is a plus. - Highly desired - 1 Years
Being Analytical and able to use logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, and approaches - Highly desired - 2 Years
Strong working knowledge of Microsoft Office 365 Suite, ADO, JIRA, and Confluence is a plus. - Highly desired - 2 Years

By replying to this job advertisement, I agree I want to receive additional job advertisements from Focused HR Solutions, including email, phone, and mail to the contact information I am submitting. I consent to Focused HR Solutions, its affiliates, third parties, and partners processing my personal data for these purposes and as described in the Privacy Policy. I understand that I can withdraw my consent at any time.

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Apply for 8-11 Technical Support Analyst at Focused HR Solutions